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Evidence Guide: MSS402080 - Undertake root cause analysis

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

MSS402080 - Undertake root cause analysis

What evidence can you provide to prove your understanding of each of the following citeria?

Recognise problems

  1. Identify features or occurrences indicative of a problem.
  2. Use appropriate tools, techniques and charts to define the problem.
Identify features or occurrences indicative of a problem.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use appropriate tools, techniques and charts to define the problem.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Implement quick fix

  1. Recommend a quick fix within the scope of competency and authority.
  2. Use technology or processes relevant to the problem to implement quick fix.
Recommend a quick fix within the scope of competency and authority.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use technology or processes relevant to the problem to implement quick fix.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine root cause

  1. Identify a range of possible causes.
  2. Gather data and other information to eliminate or confirm possible causes.
  3. Use available data and information to link causes and effects.
  4. Seek assistance to obtain additional information if problem is beyond own competency/authority.
  5. Identify root cause.
Identify a range of possible causes.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Gather data and other information to eliminate or confirm possible causes.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use available data and information to link causes and effects.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Seek assistance to obtain additional information if problem is beyond own competency/authority.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify root cause.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop permanent solution

  1. Identify a range of methods to eliminate the root cause or break the cause tree.
  2. Select the most appropriate solution.
  3. Liaise with relevant people.
  4. Recommend or implement solution within the limits of competency and authority.
  5. Monitor impact of solution and make further recommendations, as required.
Identify a range of methods to eliminate the root cause or break the cause tree.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Select the most appropriate solution.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Liaise with relevant people.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Recommend or implement solution within the limits of competency and authority.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor impact of solution and make further recommendations, as required.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Recognise problems

1.1

Identify features or occurrences indicative of a problem.

1.2

Use appropriate tools, techniques and charts to define the problem.

2

Implement quick fix

2.1

Recommend a quick fix within the scope of competency and authority.

2.2

Use technology or processes relevant to the problem to implement quick fix.

3

Determine root cause

3.1

Identify a range of possible causes.

3.2

Gather data and other information to eliminate or confirm possible causes.

3.3

Use available data and information to link causes and effects.

3.4

Seek assistance to obtain additional information if problem is beyond own competency/authority.

3.5

Identify root cause.

4

Develop permanent solution

4.1

Identify a range of methods to eliminate the root cause or break the cause tree.

4.2

Select the most appropriate solution.

4.3

Liaise with relevant people.

4.4

Recommend or implement solution within the limits of competency and authority.

4.5

Monitor impact of solution and make further recommendations, as required.

Required Skills and Knowledge

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Recognise problems

1.1

Identify features or occurrences indicative of a problem.

1.2

Use appropriate tools, techniques and charts to define the problem.

2

Implement quick fix

2.1

Recommend a quick fix within the scope of competency and authority.

2.2

Use technology or processes relevant to the problem to implement quick fix.

3

Determine root cause

3.1

Identify a range of possible causes.

3.2

Gather data and other information to eliminate or confirm possible causes.

3.3

Use available data and information to link causes and effects.

3.4

Seek assistance to obtain additional information if problem is beyond own competency/authority.

3.5

Identify root cause.

4

Develop permanent solution

4.1

Identify a range of methods to eliminate the root cause or break the cause tree.

4.2

Select the most appropriate solution.

4.3

Liaise with relevant people.

4.4

Recommend or implement solution within the limits of competency and authority.

4.5

Monitor impact of solution and make further recommendations, as required.

Evidence required to demonstrate competence in this unit must be relevant to and satisfy the requirements of the elements and performance criteria and include the ability, for one (1) or more problems, to:

undertake problem identification

use appropriate processes to achieve root cause identification

recommend solutions and implementation procedures to problems within own area

monitor implementation of solutions.

Must provide evidence that demonstrates knowledge relevant to their job role sufficient to fulfil their job role under routine only supervision, including:

methodology of root cause analysis, including:

difference between quick fix and root cause elimination

breaking of causal tree

indicators of problems and variances to normal operation

relevant analysis tools (e.g. Pareto charts, 5 Whys).

Range Statement

This field allows for different work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included.

Competitive systems and practices include one or more of:

lean operations

agile operations

preventative and predictive maintenance approaches

statistical process control systems, including six sigma and three sigma

Just in Time (JIT), kanban and other pull-related operations control systems

supply, value, and demand chain monitoring and analysis

5S

continuous improvement (kaizen)

breakthrough improvement (kaizen blitz)

cause/effect diagrams

overall equipment effectiveness (OEE)

takt time

process mapping

problem solving

run charts

standard procedures

current reality tree.

Problemsinclude one or more of:

variation to normal plant or equipment operation

unplanned or non-conforming process or operations outcomes

out of specification products

excess scrap

accidents and emergencies

regulatory breaches

customer returns and complaints

reduction or loss of sales.

Techniques/chartsinclude one or more of:

control charts

Pareto charts

run charts

flow charts

cause and effect diagrams

tree diagrams

5 Whys analysis

organisation specified/mandated methods.